Refund & Cancellation Policy

At MyKaya (the "Platform", "we", "our", "us"), we strive to provide mental health professionals with a smooth, reliable, and high-quality experience.

Please review our refund and cancellation terms carefully before making any payment.

1. Nature of Service

MyKaya provides digital tools, AI-powered insights, and online features to assist mental health professionals in managing their sessions, notes, and client information. As these are digital services, no physical products are shipped or delivered.

2. Subscription and Payments

All payments made for subscriptions, renewals, or credits on MyKaya are considered final once processed.

By completing a purchase, you acknowledge that you are availing access to digital features and agree to the associated billing terms.

3. Refund Policy

Due to the nature of digital services, we do not offer refunds for any payments already made, including:

  • Subscription fees
  • Plan upgrades
  • Add-on features or credits

However, in rare cases of duplicate charges or verified technical errors, users may contact us within 7 days of payment for review. Approved refunds will be processed to the original payment. Refunds are typically processed within 15-20 business days. If you experience an unforeseen delay, please email us at team@mykaya.app with the subject 'Refund Request' including your transaction ID, order number, purchase date and related details.

4. Cancellation Policy

  • Users may cancel their subscription at any time through their account settings.
  • Once cancelled, the account will remain active until the end of the current billing cycle, after which the subscription will not renew.
  • No mid-cycle refunds are provided for unused days or partial periods.

5. Account Termination

We reserve the right to suspend or terminate accounts that violate our Terms & Conditions or misuse platform features.

No refunds will be issued in cases of termination due to policy or compliance violations.

6. Changes to This Policy

MyKaya reserves the right to modify, update, or change this Refund & Cancellation Policy at any time at our sole discretion without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of the platform after any such changes constitutes your acceptance of the updated policy.

7. Contact Us

For any questions or refund inquiries, please reach out to us at: